Introduction

Thank you for your interest in attending our upcoming event. Please take a moment to carefully review the following ticketing policies, which govern the purchase, cancellation, transfer, and entry requirements for all attendees. These policies ensure a smooth and enjoyable experience for all participants. By purchasing a ticket, you agree to comply with the terms outlined below. If you have any questions or require further assistance, please contact us at events@1xl.com.

Early Bird Offer

Attendees who book their tickets 30 days prior to the event date will be eligible for a 10% discount on the total ticket price. This offer is limited and subject to availability. It cannot be combined with any other discounts or promotions. The organisers reserve the right to withdraw or modify this offer at their discretion without prior notice.
For assistance or queries regarding this offer, please contact us at events@1xl.com.

Bulk Purchase Discount

Group bookings can enjoy a 10% to 20% discount depending on the number of tickets purchased. The exact discount applicable will be determined upon inquiry. Please note that group bookings are subject to availability, and the discount will be applied based on the final confirmed number of tickets.
To apply for the bulk purchase discount, please contact us at events@1xl.com.Group bookings must be confirmed in writing via email.

Cancellation and Transfer Policy

No cancellations will be accepted once a ticket purchase is confirmed. We strongly encourage you to confirm your plans before purchasing tickets.
Ticket transfers are allowed under the following conditions:

  • A transfer request must be submitted at least 7 days prior to the event.
  • The ticket holder must contact us via email at events@1xl.com with the following details:
  • Full name of the original ticket holder.
  • Full name of the transferee.
  • Ticket number or booking reference.
  • Additional relevant details as requested.

The organisers reserve the right to reject a transfer request if it does not meet the above criteria or if the request is received after the cut-off period.

QR Code for Entry

Upon successful ticket purchase, a Unique Ticket ID will be sent to your registered email address. The Unique Ticket ID is required for entry into the event. It is the responsibility of the ticket holder to ensure the Unique Ticket ID is available (either printed or digital) and presented at the event entry point.

Failure to present the Unique Ticket ID may result in denied entry. If you encounter any issues or do not receive your Unique Ticket ID, please contact us at events@1xl.com.

Refund and Exchange Policy
  • Non-Transferable: Tickets purchased are strictly for personal use and are non-transferable unless authorised in writing by the event organiser. The resale of tickets is prohibited.
  • No Refunds: Tickets once purchased, cannot be refunded, exchanged, or modified, except in case of event cancellation or postponement as determined by the event organiser.
  • Cancellation Protect: If the event offers cancellation protection (as applicable), the ticket can be refunded under specified conditions, provided the cancellation request is made within the allowed window.
Event Cancellation or Postponement

If the event is cancelled or rescheduled, we will provide a refund or an alternative arrangement as per the event organiser's instructions. However, any non-refundable charges, such as booking fees, will not be refunded. You must follow any specific instructions provided by the event organiser in such cases.

General Terms and Conditions
  • By purchasing a ticket, you agree to adhere to all event-related policies, including behavioural guidelines, safety protocols, and security measures.
  • The organisers reserve the right to amend or update these policies at any time without prior notice, as deemed necessary.
  • In cases of unforeseen circumstances (e.g., force majeure events such as natural disasters or government regulations), the organisers may reschedule or cancel the event. Ticket holders will be notified promptly of any changes, and options for refunds or rescheduling will be considered on a case-by-case basis.
Privacy and Data Protection

We are committed to safeguarding your personal data. All personal information collected during the ticket purchasing process will be stored and processed in accordance with our Privacy Policy. The details you provide (such as your name, contact information, and payment details) will only be used for processing your ticket order and related communications.

Event Conduct and Behaviour

Attendees are expected to behave in a respectful and orderly manner at all times during the event. The organisers reserve the right to remove any individual from the event if their behaviour is deemed disruptive or inappropriate without refund or compensation.

For further assistance or clarification regarding any aspect of these policies, please do not hesitate to contact us at events@1xl.com.